Privacy Policy
At Glass Glow Window Cleaning, we are committed to protecting and respecting your privacy. As a family-run business, we understand the importance of keeping your personal information safe. This policy provides a clear overview of how we collect, use, and safeguard your data when you interact with our services, ensuring full transparency in accordance with UK data protection regulations.
The Information We Collect
Identity & Contact
We collect your name, email address, and phone number when you enquire about our window cleaning services via our contact or quote forms.
Service Address
To provide an accurate quote and carry out our window cleaning, we collect your full property address and any specific access instructions you share.
Payment References
We do not store credit card details. We keep payment references, browsing data, and billing history for accounting and service records.
How We Use Your Data
At Glass Glow Window Cleaning, we use the personal data you provide—including your name, service address, email, and phone number—primarily to ensure the smooth delivery of our window cleaning services. This information allows us to generate accurate quotes, schedule your regular 4 or 8-weekly cleans, and maintain clear records of your service history. We also utilize your contact details to send booking reminders, notify you of weather-related schedule changes, and provide digital invoices. Any payment references or message history collected via our contact forms are used exclusively for essential business operations, ensuring your account is managed with the professional care you expect from a local, family-run business.
Data Sharing
We take your privacy seriously and do not sell your personal information to third parties. We only share your data with trusted service providers who help us run Glass Glow Window Cleaning, such as scheduling software and payment processors. We may also share information if required by law to protect our rights or comply with legal obligations.
Your Rights & Data Retention
Right to Access
You have the right to request a record of the personal data we hold about you. This includes your name, service address, and contact details collected via our quote and contact forms.
Right to Correction
We strive to keep our records accurate. If your phone number, email address, or payment references change, please let us know so we can update our database immediately to ensure consistent service.
Right to Deletion
You may request the removal of your personal information from our active client lists at any time, provided it is no longer required for legal, tax, or administrative cleaning schedules.
Data Retention
We only keep your information for as long as needed to provide our services. UK tax law requires us to retain certain financial and payment records for up to 6 years following a transaction.